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Canon Fax machine Not Sending Or Receiving

If you are having trouble with your Canon fax machine not sending or receiving faxes, it can be a frustrating experience. By troubleshooting the issue and identifying the root cause, you can take steps to resolve the issue and get your Canon fax machine working properly again. However, there are several potential solutions to this problem that you can try before calling for professional assistance.

What Do You Mean By Not Sending Or Receiving:

When we say that a Canon fax machine is not sending or receiving, we mean that there is an issue with the machine’s ability to send or receive faxes over the phone line. This can manifest in several ways, such as:

  1. Faxes not being sent: When you attempt to send a fax, the machine may not dial the number or may show an error message indicating that the transmission failed.
  2. Faxes not being received: When someone tries to send a fax to your machine, it may not ring or may ring but fail to receive the fax.
  3. Poor quality faxes: Faxes that are sent or received may be of poor quality, with distorted text or images, or missing pages.
  4. Long transmission times: It may take a long time for faxes to be transmitted or received, indicating a problem with the machine’s connection to the phone line.

All of these issues can be caused by a range of factors, including problems with the phone line, issues with the machine’s settings, low ink or toner levels, or other technical issues.

Fax Big Brother

How To Resolve Canon Fax Machine Not Sending Or Receiving Problem:

Here are some tips for troubleshooting your Canon fax machine:

  1. Check the phone line: The first thing to check is the phone line that the fax machine is connected to. Make sure that it is plugged in correctly and that there are no issues with the phone line, such as static or interference. You can test the line by picking up the phone and listening for a dial tone.
  2. Check the fax settings: Make sure that the fax machine is set up correctly and that the settings are configured for sending and receiving faxes. This includes checking the fax number, the date and time, and the fax transmission speed.
  3. Check the paper tray: Ensure that there is enough paper in the paper tray and that the paper is loaded correctly. If the paper is wrinkled or torn, it can cause issues with sending or receiving faxes.
  4. Check the ink or toner level: If the ink or toner level is low, it can cause problems with fax transmission. Check the level and replace the cartridge if necessary.
  5. Clear the memory: If there are too many faxes stored in the machine’s memory, it can cause issues with sending or receiving new faxes. Clear the memory to free up space.
  6. Restart the machine: Sometimes, simply restarting the fax machine can resolve any issues it may be experiencing.

If these tips do not resolve the issue with your Canon fax machine, it may be time to seek professional assistance. Contact Canon customer support for further assistance or to schedule a service appointment.

Also, Check Brother Fax machine Customer Service


A Canon fax machine not sending or receiving faxes can be a frustrating experience. However, by following these troubleshooting tips, you may be able to resolve the issue on your own. If you are still having problems, don’t hesitate to contact Canon customer support for further assistance.

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